My Experience
July 2018 - Current
Technical Implementation Manager
DerbySoft Inc
July 2015 - July 2018
Product Manager Booking Engine and TCS XML API
Sabre Hospitality Solutions Inc / TRUST International
March 2015 - July 2015
Marketing and Customer Service Manager
ARK Soundwave USA Inc
Oct 2011 - Mar 2015
Associate Product Manager - Internet Booking Engine
TRUST International
Technical Implementation Manager
July 2018 - Current
Increased Productivity and Customer Satisfaction
DerbySoft Inc
Achievements
- Went from leading US team to globally leading all Managers
- Reduced average time for hotels from 4 weeks to 2 weeks.
- Expanded ability of tools to handle larger hotel clients.
Product Manager Booking Engine and TCS XML API
July 2015 - July 2018
Improved Booking Rate for all customers
Sabre Hospitality Solutins Inc / TRUST International
Achievements
- Increased booking conversion rate for all customers by 2%.
- Setup API’s increasing reporting capabilities
- Created promotional materials increasing functionality
Marketing and Customer Service Manager
March 2015 - July 2015
Working from the ground up!
ARK Soundwave USA Inc.
Achievements
- Installed SEO granting insight into keywords and sales funnel
- Reduced Customer Service SLA’s from days to hours.
- Developed positioning of products to increase traffic/sales by 25%.
Associate Product Manager
Oct 2011 - March 2015
Increase booking flow!
TRUST International Reservations Services Inc
Achievements
- Revamped mobile experience of engine increasing traffic and sales
- Developed technical material for Sales, increasing revenue
- Completed re-design increasing conversion rate by up to 50%
Education
2010 - 2012
Bachelor's Degree in Business Administration
Columbia College
Certificates
- Certified Google Analytics 4
- Certified Google Tag Manager Intermediate
- Certified Communication Skills for Life Course
